The management policy is based on the following principles and commitments:
Customer satisfaction. Without customers we have no Organization, so we are committed to them and their satisfaction.
Security of the information:
Confidentiality: guarantee that only authorized persons access the
information or service.
Integrity: guarantee that the information or service is presented correctly.
Availability: Meet SLAs and service requirements.
Compliance with customer, legal and regulatory requirements regarding quality and information security
Leadership. The people responsible for people and processes are leading by example.
Participation of people. All people have autonomy and the opportunity to participate actively in the functioning of the Organisation.
Approach based in:
Processes. Customer orientation, improvement of internal communication and teamwork.
From system to management. Interrelation among the processes.
Facts for decision making. We measure, analyse, and make decisions focused to the improvement of the organization.
Mutually beneficial relationships with suppliers and partners that provide long-term relationships based on trust.
September 2022, Julian Studer - CEO
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