Technical Support Engineer

We are on the quest to find a new team member for our team in Budapest, who will professionally lead our customers towards successful projects with our IoT platform.

LORIOT is a global scaleup operating in the Internet of Things industry. Our mission is to make IoT accessible to everyone in the world as we believe that technology plays an essential role in making our planet a better place.
Our team is young, energetic, motivated, and we would like to add another like-minded person to it. At LORIOT we promote a culture of talent, which is why we are looking for a professional to join and grow within the company rather than collaborating with agencies or freelancers.

Role Definition

As the “Technical Support Engineer” within LORIOT you will be responsible for providing technical assistance and support to customers using the LORIOT Network Management System (NMS) and related components. You will work closely with other teams, including sales, engineering, and product development, to provide timely and accurate support to customers.

In this role, you will be responsible for providing timely and accurate technical support to customers, troubleshooting technical issues, and creating and maintaining technical documentation and knowledge base articles. You will also be responsible for providing training to customers and internal teams on LPWAN products and solutions, and for participating in product testing and validation activities.

Key Responsibilities

Key responsibilities are to:
  • Respond to customer inquiries and technical issues in a timely and professional manner
  • Provide technical guidance and support to customers using our LPWAN platform
  • Identify, diagnose, and troubleshoot technical issues related to our platform
  • Work collaboratively with cross-functional teams to resolve complex technical issues
  • Ensure customer satisfaction by following up with customers to confirm the successful resolution of technical issues
  • Support the creation of technical documentation and user manuals
  • Participate in product testing and validation activities
  • Stay up-to-date with industry trends and emerging technologies related to LPWAN and IoT
  • Work closely with the product and development team to raise missing features, product issues and bugs

Goals

  • Become an expert in the field IoT and its LPWAN technologies (mainly LoRaWAN & Mioty)
  • Master LORIOTs product and be able to provide meaningful support to our customers
  • Achieve high customer satisfaction ratings by providing timely and accurate technical support
  • Develop and maintain strong relationships with customers by providing exceptional service and supporte
  • Continuously improve technical knowledge and skills through ongoing training and professional development opportunities
  • Contribute to the development of new LPWAN products and solutions by providing feedback from customer interactions and participating in testing and validation activities
  • Proactively identify opportunities to improve customer experience and technical support processes, and work with cross-functional teams to implement changes

Our Offering

  • Flexible compensation matching your experience, perks and benefits
  • Flat hierarchy and appreciation of individual work
  • Flexible working hours
  • Trust, autonomy and space for personal initiatives
  • Visibility of your work world-wide
  • We support you in building a personal brand in the IoT space
  • Partially remote work
  • Working with motivated, passionate people and an international environment
  • Working with exciting, state-of-the-art technology for the Internet of Things

To apply

Send us your CV, short introduction of yourself / your motivation (just a few sentences) to



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